So there you are at Wolverine Lake in the Canadian Yukon. You're 231 miles from the nearest town, Watson Lake - but only after you spend a couple of hours getting to the main road. It's below zero and a necessary piece of equipment has just gone down.
Do you really expect someone from the manufacturer to make a house call in the middle of nowhere, in the middle of winter, near the Arctic Circle?
You should, if you're calling Evoqua Water Technologies.
Upon arrival at a remote shipping port, a container housing a piece of Evoqua equipment was dropped by the crane. Evoqua deployed a service team on the same day the container arrived, to examine the damage. They devised the best way to repair a 10-ton weldment. Their repair strategy could be executed on site without having to re-ship or re-manufacture parts.
photo: Google Maps
Cranes dropping containers is not typical. Our teams showing up within 24 hours to fix a problem, should one arise, is typical. And while we're there it's also typical for us to find other pieces of equipment to repair, adjust, tweak, refurbish or re-calibrate.
Customers swear by our field service team, and so do we. They are jacks-of-all-trades at an expert level. They can improvise effective solutions when they have to, which enables success for the customer.
If you're looking for a service team that will go above and beyond - literally - to do what you need, and more than what you asked, give us a call. 844-704-2920
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